JEWELRY CARE INSTRUCTIONS
GENERAL CARE
Be careful and avoid exposure to perfumes, hair products, lotions, soaps, oils and household chemicals. Always remove jewelry before exercising or cleaning.
STERLING SILVER
Sterling silver can be cleaned with a sterling silver polishing cloth. Avoid chlorine water and rubbing with paper products, which can scratch the silver. Store pieces in a cool dry place away from light and air to prevent excess tarnishing. We recommend using the sterling silver specific liquid jewelry cleaner. For pieces containing stones, pearls and crystals, we recommend using the polishing cloth only, as the liquid can damage some stones.
GOLD FILL
"Gold filled" is jewelry composed of a solid layer of gold mechanically bonded to a base of sterling silver. Due to the nature of gold filled jewelry we suggest following these guidelines to maintain your piece:
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Scented products such as perfumes, colognes and lotions contain chemicals that can react with plating and discolor or fade jewelry. Body chemistry and moisture can also effect a plated piece – a high skin PH balance will greatly speed up wear on a plated item.
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Gold filled jewelry should never be worn during activities that involve water such as showering or pool/beach activities as chlorine and salt water will effect plating. When removing jewelry for these purposes be sure to store in a dry area. Friction or contact with a hard surface can produce scratches or wear to the piece.
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If necessary, use warm water with a mild, fragrance-free soap to clean plated items. Gently pat dry with a clean cotton or microfiber cloth. Most jewelry cleaners contain chemical elements that will slowly wear and fade plating over time.
GEMSTONES
All of our gemstone jewelry except our leather wraps can be cleaned using warm soapy water and a soft brush. All you need to do is mix a little mild detergent or dish soap (unscented) with some warm water in a bowl. Ensure the water is not too hot, as some gems don't react well to a sudden change in temperature.
STORING
To maintain the beauty of your handcrafted piece, we suggest storing your jewelry in your Sand & Reef bag, a velvet or silk-lined box, or hanging free from tangling or scratching. Never pile your jewelry to avoid scratching the metals or stones.
WARRANTY
Each piece of Sand & Reef Jewelry comes with a 120-day (6-month) warranty. For items purchased within the warranty, repairs will be free of charge. For items no longer covered by the warranty, the repair fee is $50. Additional fees may be added if valuable components are determined to be missing from the piece.
COMMON WARRANTY QUESTIONS
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HOW TO START THE REPAIR PROCESS: To start the repair process, send a photo of the item in need of repair here and include a description of the damage. We will send you instructions on how to send your piece to us for repair within 48 hours.
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MY ITEM IS TARNISHED, CAN THIS BE REPAIRED? Unfortunately, tarnished jewelry is not eligible for repair. Tarnishing is considered natural wear for jewelry and we suggest reading our care instructions for tips and tricks on keeping your jewelry looking shiny and new.
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I LOST ONE EARRING. CAN I GET A REPLACEMENT? In most cases, we are able to make a new earring to replace a lost one! We ask that you send in the remaining earring with your repair request form so that we are able to ensure the pair will match once the new earring is made. Please be advised that replacing an earring will cost half the price of the pair with a minimum $50 fee.
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HOW LONG DO REPAIRS TAKE? In most cases, repairs will take approximately 1-2 weeks from the time we receive your item. Once your repair is completed, you will receive an email with your shipping information.